Cleaners Ruislip Service Terms and Conditions
These Terms and Conditions set out the basis on which Cleaners Ruislip provides domestic and commercial cleaning services. By making a booking or allowing work to proceed, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means any individual, business, organisation or other party requesting or receiving services from Cleaners Ruislip.
Company means Cleaners Ruislip, providing cleaning and related services within Ruislip and surrounding areas.
Services means any cleaning or associated tasks agreed between the Client and the Company, including but not limited to regular domestic cleaning, end of tenancy cleaning, deep cleaning, office cleaning, and one off cleaning visits.
Cleaner means any individual or team member engaged by the Company to deliver the Services to the Client.
Premises means the property or properties where the Services are to be carried out.
Agreement means the contract between the Company and the Client, formed under these Terms and Conditions and any specific service description or written confirmation provided to the Client.
2. Scope of Services
The Company provides cleaning services as agreed at the time of booking. The exact scope of work, including areas to be cleaned and any specific requirements, will be outlined in the booking confirmation or other written communication provided to the Client.
The Company reserves the right to refuse or discontinue any Services if the Premises are considered unsafe, inaccessible, or where the conditions are such that the work cannot be carried out in a reasonable and safe manner.
Any additional work requested on site that falls outside the original scope may be accepted at the Companys discretion and may incur additional charges. Where possible, any such additional charges will be agreed with the Client before the extra work commences.
3. Booking Process
Bookings may be requested through the Companys accepted communication channels as published from time to time. The Client must provide accurate and complete information regarding the Premises, desired Services, access instructions, and any special requirements.
A booking is not confirmed until the Company has provided explicit confirmation, which may be by written message or other form of acknowledgement as used by the Company. Provisional or tentative bookings are not guaranteed and may be subject to change.
The Company may request additional information or clarification before confirming a booking, particularly for larger or specialist services such as deep cleans or end of tenancy cleans.
The Client is responsible for ensuring that access will be available at the agreed date and time. If the Cleaner is unable to gain access due to incorrect access details or absence of the Client where necessary, this may be treated as a late cancellation and charges may apply under the cancellation provisions below.
4. Pricing and Quotations
Prices may be provided as hourly rates or fixed fees, depending on the nature of the Service. Any quotation given is based on the information supplied by the Client and on typical conditions for similar properties in the area.
If the actual condition of the Premises or scope of work is substantially different from that described by the Client at the time of booking, the Company reserves the right to revise the quotation or to charge additionally to reflect the extra time, resources, or specialist materials required.
Unless otherwise expressly stated, all prices are exclusive of any applicable taxes or statutory charges that may apply, which will be added at the prevailing rate if relevant.
5. Payments
Payment terms will be specified in the booking confirmation or invoice provided to the Client. The Company may require payment in advance for certain Services, particularly one off or end of tenancy cleans, or may allow payment on completion for regular Clients.
Accepted methods of payment will be communicated by the Company and may include bank transfer, card payment or other approved methods. Cash payments may be accepted only where expressly agreed by the Company.
For regular cleaning arrangements, payment is generally due on the day of service or according to a recurring schedule agreed in writing. For one off or specialist services, payment may be required in full or in part before the Service date as a booking deposit.
If payment is not received by the due date, the Company reserves the right to charge interest on overdue sums and to suspend or cancel any further booked Services until full payment is made. The Client will be responsible for any reasonable costs incurred by the Company in recovering overdue payments, including legal and collection costs.
6. Cancellations and Rescheduling
The Client may cancel or reschedule a booking by providing notice in accordance with this clause. The Company requests as much notice as possible so that appointments can be reallocated.
For standard domestic or office cleaning visits, the Client should provide at least 24 hours notice to cancel or reschedule without charge. For more extensive works such as end of tenancy cleans, deep cleans, or large commercial jobs, a longer notice period may apply, typically 48 hours or more, as specified in the booking confirmation.
If the Client cancels or reschedules with less than the required notice, the Company may charge a late cancellation fee, which may be up to the full value of the scheduled appointment, depending on the circumstances and any costs incurred by the Company.
If the Cleaner is unable to access the Premises or commence work at the scheduled time due to reasons within the Clients control, this may also be treated as a late cancellation and may attract a cancellation fee.
The Company reserves the right to cancel or reschedule a booking in the event of unforeseen circumstances, including but not limited to staff illness, severe weather conditions, transport disruptions, or other events beyond the Companys reasonable control. In such cases, the Company will endeavour to offer an alternative appointment as soon as reasonably practicable.
7. Clients Obligations
The Client must provide a safe working environment for the Cleaner and must ensure that the Premises complies with applicable health and safety requirements.
The Client must ensure that there is adequate access, lighting, electricity, hot water, and any other basic amenities reasonably required for the performance of the Services.
The Client is responsible for securing and removing any valuable, fragile, or irreplaceable items from areas where cleaning is to be carried out, or for clearly identifying such items to the Cleaner with instructions to avoid them.
The Client must inform the Company of any special risks, hazards, or restrictions at the Premises, including any known issues with fixtures, fittings, or equipment that may affect the safe execution of the Services.
8. Company Obligations and Standards
The Company will provide the Services with reasonable care and skill and in line with generally accepted industry standards for cleaning services.
The Company may supply its own cleaning materials and equipment, or may use products provided by the Client, as agreed. Where Client provided products are used, the Company accepts no liability for any adverse effects arising from their use, including damage or reactions to surfaces, furnishings, or finishes.
The Company aims to allocate the same Cleaner or team to regular Clients where reasonably possible, but does not guarantee continuity of personnel. The Company reserves the right to substitute personnel when necessary.
9. Liability and Insurance
The Company maintains appropriate insurance cover for its business activities, including public liability insurance, in accordance with legal requirements and prevailing practice for cleaning services.
The Companys liability to the Client for any loss or damage arising from the provision of the Services shall be limited to the total amount paid or payable by the Client for the specific appointment during which the incident occurred, except where liability cannot be lawfully limited.
The Company will not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of business, or loss of use, arising out of or in connection with the Services.
The Client must report any alleged damage, loss, or dissatisfaction with the Service to the Company as soon as reasonably possible and, in any event, within 48 hours of completion of the relevant appointment. The Company may request photographic evidence, access to inspect the area, or an opportunity to rectify any issue before any compensation is considered.
The Company is not liable for any pre existing damage, wear and tear, or defects in the Premises, furnishings, or fixtures. The Company is also not liable for damage caused by incorrect installation, assembly, or maintenance carried out by third parties, or for damage resulting from the use of inappropriate or defective materials supplied by the Client.
10. Access, Keys and Security
Where the Client provides keys or access codes to the Premises, the Company will take reasonable steps to ensure their security and confidentiality. Keys may be labelled with a code rather than the full address where appropriate.
The Client is responsible for confirming any specific alarm or security procedures at the Premises at the time of booking. The Company accepts no responsibility for any loss or damage arising from incorrect or incomplete alarm instructions provided by the Client.
On completion of the Service, the Cleaner will follow any agreed lock up or security procedures. The Company is not responsible for any subsequent unauthorised access where the Premises security systems are defective or where third parties have access.
11. Waste, Rubbish and Environmental Regulations
The Company will collect and dispose of general waste generated during the course of cleaning within the Clients own on site waste facilities, such as household bins or commercial waste containers, in accordance with local regulations.
The Company does not ordinarily remove waste from the Premises for off site disposal. Any requirement for removal of bulky items, hazardous waste, construction debris, or large volumes of rubbish must be separately agreed and may require a licensed waste carrier or specialist contractor at additional cost.
The Client is responsible for ensuring that any waste facilities provided on site are suitable, lawful, and compliant with relevant environmental regulations. The Company will not be held liable for any breach of local waste or environmental regulations resulting from the Clients instructions or from the use of unsuitable waste facilities provided by the Client.
The Company endeavours to use cleaning products and methods that are safe and compliant with applicable environmental and safety standards. Where the Client requests the use of particular products or methods, the Client accepts responsibility for any related environmental or regulatory implications.
12. Complaints and Service Issues
If the Client is dissatisfied with any aspect of the Service, they should notify the Company as soon as possible, providing full details of the issue. The Company will investigate the matter and, where appropriate, may offer to re clean affected areas or take other reasonable remedial steps.
Any complaint raised more than 48 hours after the completion of the Service may be more difficult to assess, and the Company reserves the right to decline remedial action where adequate evidence is not available.
Raising a complaint does not automatically entitle the Client to a refund. Refunds, credits, or other compensation will be considered on a case by case basis, taking into account the nature of the issue, the evidence provided, and whether the Company has been given a fair opportunity to rectify the situation.
13. Force Majeure
The Company shall not be liable for any delay or failure to perform any of its obligations under these Terms and Conditions where such delay or failure results from events or circumstances beyond its reasonable control. These may include extreme weather, transport disruption, strikes, lockouts, pandemics, acts of government, or other events of a similar nature.
Where a force majeure event occurs, the Company will notify the Client as soon as reasonably practicable and will use reasonable efforts to reschedule the Services once conditions permit.
14. Privacy and Data Protection
The Company will process any personal data provided by the Client in accordance with applicable data protection laws. Personal information will be used only for the purpose of managing bookings, providing Services, handling payments, and communicating with Clients.
The Company will take reasonable steps to protect personal data against unauthorised access, loss, or misuse. The Client has the right to request access to, correction of, or deletion of their personal information, subject to legal and contractual limitations.
15. Variations to Terms
The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when published or when otherwise communicated to the Client.
For existing regular Clients, any revised Terms and Conditions will apply to Services delivered after the date on which the Client has been notified of the changes, or after a reasonable period has elapsed from publication.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. Severability
If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court or other competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.
18. Entire Agreement
These Terms and Conditions, together with any written service description or booking confirmation issued by the Company, constitute the entire agreement between the Client and the Company in relation to the Services. They supersede any prior verbal or written statements, representations, or understandings concerning the Services, except where expressly incorporated in writing.
